Refund policy

Returns and Refunds

We hope you enjoy your ORIN™ ritual. If something is not right with your order, please contact us at sip@orinritual.com.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect. Include your order number, a description of the issue and clear photographs so we can review it promptly.

Where required under Australian Consumer Law, you may be entitled to a replacement, refund or other remedy.

Change-of-mind returns

Because ORIN™ products are consumable food products, we do not accept returns for change of mind. This does not limit any rights you may have under Australian Consumer Law.

Before returning an item

Please contact us before sending anything back. If a return is required, we will provide instructions and the appropriate return address. Items sent back without prior approval may not be accepted.

Refunds

Once an approved refund has been processed, it will be returned to your original payment method. Your bank or payment provider may require additional time to make the funds available.

Contact

For assistance, email sip@orinritual.com.